FAQs

Bed Lofts

• Will my bed and bed loft look exactly like the ones on your website?
• Each university has different types of furniture so your bed and desk might be different. CBL has two different styles of bed lofts. The type installed in your room depends on the university, type of furniture and availability of bed lofts.
• How much space will I have under my bed with the bed loft installed?
• Space under your bed can vary by university, residence hall and type of bed. An average for a standard twin is 72"L x 36" D x 56"H.  For an extended twin (80" mattress), a good average of available space is 78"L x 38"D x 56"H. 
• Am I guaranteed a bed loft if I place an order?
• We have a limited number of bed lofts.  Bed lofts are reserved on a first-come, first-served basis.  When you place your order, you have a bed loft confirmed UNLESS you hear from us.
• Can I get a refund if I don’t want my bed loft?
• If your cancellation request is received prior to installation a refund, minus a $50.00 restocking fee, will be granted.  No refund will be issued once a bed loft has been installed. Once the bed loft has been installed, there will be a fee for us to pick it up if you decide you no longer want it or if you leave school before the end of second semester.
• What if I need to do if I change rooms during the year?
• We will move your loft for a charge. Please click on your school's icon and place an order for a Move/Change Room-Loft. If you need your loft picked up early, please place an order for a Move Loft. There is a charge.  If you move the loft yourself, YOU MUST NOTIFY Collegiate Bed Loft Company Inc. of the room change. Failure to do so will result in a $400.00 "missing/destroyed" loft charge.
• What do I do if I want my bed loft picked up before the end of the school year?
• If you would like your bed loft removed before the end of the school year, you need to place an order for Remove/Early Pick-Up Loft. There is a charge.
• Do you sell bed lofts?
• No, at the present time bed lofts are only available for lease.
• Do I need to notify anyone when I move out at the end of the year?
• No, bed lofts will be picked up after university scheduled move out day. The ONLY reason you would need to notify CBL, is if you have changed rooms or residence halls and not notified us.  You can email us at customerservice@collegiatebedloftcompany.com
• Do you supply restraints or ladders?
• A CBL bed rail can be leased and will be installed on your bed prior to move-in. The slats on the end of the bed and loft serve as a ladder.
• Does a desk with a desk shelf fit underneath a lofted bed at Auburn University or the University of Montevallo?
• No.  The height of the desk and a desk shelf on top is too tall.  The space from the mattress springs to the floor when a bed is lofted is shorter than the height of the desk and the desk shelf.  It does not fit underneath the lofted bed.
  

• What are the dimensions of my safe?
• Height-8.00"
• Width-19.50"  
• Depth-15.75" 
• Will my laptop computer fit in my safe?
• Your safe will accommodate a 17" laptop computer.
• What if I forget my combination?
• Email customerservice@collegiatebedloftcompany.com. Include your name, school, residence hall, room number and number on silver plate on safe.
• What if I still cannot get in my safe?
• Email us at customerservice@collegiatebedloftcompany.com or call us at 205-978-5876.
• What if I move rooms?
• Click on your school on our home webpage. Click the move safe link to place your move order. Email us at customerservice@collegiatebedloftcompany.com with questions. We will move and install the safe in your new room. There is a $25 moving charge.
• What do I do if I need my safe picked up before the end of the school year?
• If you would like your safe removed before the end of the school year, you need to place an order for Move/Early Pick-Up Safe.  There is a $25 charge.  
• Will my safe be in my room when I arrive?
• Yes, if you order by the guaranteed installation date.
• Can I get a refund if I decide I don't want a safe?
• There is a Twenty-Five Dollar ($25.00) restocking fee for cancelling your safe. A refund of the remaining order balance will be issued IF the safe has not been installed.  NO REFUNDS will be issued for cancellation after the safe has been installed. To cancel your order you MUST email customerservice@collegiatebedloftcompany.com.
• Do I need to notify anyone when I move out at the end of the year?
• No, just leave the safe in your room and we will pick it up. The ONLY reason you would need to notify CBL is if you moved your safe to another room.

• What if I do not know my rooming assignment or roommate yet?
• Go ahead and place your order! If you and your roommate BOTH end up ordering a rug from us, we will cancel one of the orders and give you a FULL refund.
• Can I get a refund if I decide I do not want my rug?
• Yes. A Twenty-Five Dollar ($25.00) Cancellation Fee will be charged, and a refund of the remaining order balance will be issued IF the rug has not been installed.  NO REFUNDS will be issued for cancellation after the rug has been installed/delivered.
• Will you move my rug to a new room? 
• Yes, there is a $50 fee for moving a rug. Please click on your school on the homepage of our website to place your rug move order.

Desk Hutches

• What universities can lease a MicroFridge?
• Currently, the only universities we offer a MicroFridge at are Auburn University, Samford University, and the University of Alabama at Birmingham (UAB).
• What if I do not know my rooming assignment or roommate yet?
• Order now to reserve your unit! If we receive an order for both you and your roommate, we will cancel whichever order you choose, and will issue a FULL refund.
• What are the features of the MicroFridge?
• Refrigerator Features:
• 3.1 cu. ft. capacity
• Manual defrost
• CanStor beverage dispenser
• 1 full shelf
• Reversible door hinge
• 2 liter bottle storage
• Cord length: 5.25 ft
• Freezer Features
• Zero-degree freezer
• Manual defrost
• Full-width door shelf
• Microwave Features
• 0.7 cu. ft. capacity
• 700 watts of cooking power
• Simple one touch cooking for 6 popular uses (popcorn, potato, pizza, beverage, dinner plate, and reheat).
• 3 specialty programs (cook by weight, defrost by weight, and speed defrost).
• Cord length: 6 feet
• What color is the MicroFridge?
• Black
  
• What are the dimensions of the MicroFridge?
• Refrigerator Dimensions
• Width: 18 & 11/16 inches
• Height: 33 & 7/16 inches
• Depth: 19 & 11/16 inches
• Weight: 49.6 pounds
• Microwave Dimensions
• Width: 17 & 13/16 inches
• Height: 10 & 5/16 inches
• Depth; 13 & 14/16 inches
• Weight 23.1 pounds
• Combination Dimensions
• Width: 18 & 11/16 inches
• Height: 43 & 12/16 inches
• Depth 19 & 11/16 inches
  
• What do I do if I move rooms and want to take my MicroFridge with me?
• If you would like your MicroFridge moved to a new room, you can do one of two things. 1. You can move it yourself, but you MUST notify Collegiate Bed Loft Company, Inc of the room change.  Failure to do so will result in a $400.00 "missing/destroyed" MicroFridge charge.  2. You can place an order for Move MicroFridge.  There is a $50 charge for us to move it.
  
• What do I do if I need my MicroFridge picked up before the end of the school year?
• If you would like your MicroFridge removed before the end of the school year, you need to place an order for a MicroFridge pick-up.  There is a $30 charge.
  
• Can I get insurance on my MicroFridge?
• Yes! We strongly encourage it.  It is $19.95 for the entire school year.  This covers you in the event your unit gets MINOR damage, or parts are lost.  The cost of a replacement unit is over $400.
  
• How can I cancel an order?
• You can cancel your order by contacting CBL Customer Service via email at customerservice@collegiatebedloftcompany.com.  We must have confirmation of your cancellation in writing.
  
• Is there a fee to cancel my order?
• Yes. There is a fifty-dollar ($50) cancellation/restocking charge.  A refund of the remaining order balance will be issued IF the MicroFridge has not been delivered.  NO REFUNDS are issued for a cancellation once the MicroFridge has been installed/delivered.